Policies

Thank you for your interest in The Loc Shop. We pride ourselves on offering a timely service that is heavily centered on customer kindness and making you look and feel your best. As a small team in an intimate space we've put these policies in place to ensure that your time with us is well spent.

COVID UPDATES:

We will continue to require all guest to wear a mask (vaccinated or otherwise). Stylist will be wearing a mask as well. Additionally we will require you to wash your hands immediately upon entering the salon and your temperature will be checked. If you or someone you live with is sick, under the weather or generally experiencing cold like symptoms please call or email to cancel your appointment. Each guest should remain in their vehicle until their specified appointment time. Please leave all of your kids, your boo, your homie and your "friend" at home.

 

BOOKING UPDATES:

The Loc Shop continues to operate as an appointment only salon. We do not accept walk ins or same day appointment requests.

At this time Freda is not accepting new guests. If you've already booked your appt or spoken with her about an upcoming appointment don't worry, you're good! Nicole will be seeing a limited number of new guest as her demand has increased significantly as well. Our new stylist are being thoroughly trained to meet the needs, expectations and dopeness that you've come to expect.If an appointment is booked with Freda and you've not been a guest of hers in the last 6 months, you will receive an email stating that the appointment has been deleted.

In an attempt to be fair and accommodate our guests:

Effective Sept 1, 2021 we will open up our

calendar on the 1st of the month for the following month.

For example the October 2021 calendar will open Sept 1.

The November 2021 calendar will open Oct 1 and so on.

We require a credit card to secure your appointment. This card will not be charged a the time of booking. When paying for your services, we accept credit or debit. We do not accept cash.

 

CANCELLATIONS:

All cancellations must occur at least 24 hours in advance. We text and email to remind you of your appointment date and time and to provide you with options to cancel should the need arise. If you fail to cancel your appointment a 50% fee will be charged to the card on file. Should the charge not go through you will be unable to book future appointments until your late fee invoice has been paid.

 

NO CALL/ NO SHOW

100% of the service fee will be charged to your card if you cancel the same day or are a no call/ no show. The same invoicing rules above will apply.

 

LATE ARRIVALS:

If you suspect that you will be more than 10 minutes late please call (301) 853-7323 as we may need to reschedule your appointments. Keep in mind that appointments cancelled the same day (even if for tardiness) will still incur 100% of the service fee.